Privacy Policy
This privacy policy applies to the use of the website and the services of
GoSmooth that are derived from it. The effective date for the validity of these
terms is 30/06/2021, with the publication of a new version the validity of all
previous versions expires. This privacy policy describes what information about
you is collected by us, what this information is used for and with whom and
under what conditions this information may be shared with third parties. We
also explain to you how we store your data and how we protect your data against
misuse and what rights you have with regard to the personal data you have
provided to us.
If you have any questions about our privacy policy you can contact our contact
person for privacy matters, you can find the contact details at the end of our
privacy policy.
Shopify
Email and mailing lists
Klaviyo
Roundcube
We use the services of Roundcube for our regular business e-mail traffic. This
party has taken appropriate technical and organizational measures to prevent
abuse, loss and corruption of your and our data. Roundcube does not have access
to our mailbox and we treat all our e-mail traffic confidentially.
Mollie
Trustpilot
DHL
When you place an order with us, it is our job to get your package delivered to
you. We use the services of DHL to perform the deliveries. It is therefore
necessary that we share your name, address and place of residence with DHL. DHL
will only use this data for the execution of the contract. In the event that DHL
engages subcontractors, DHL will also make your data available to these
parties.
Invoicing and bookkeeping
Dropbox
Bol.com
We will retain your
data for as long as you are a client of ours. This means that we will keep your
client profile until you indicate that you no longer wish to use our services.
If you indicate this to us, we will also interpret this as a request to forget.
Pursuant to applicable administrative obligations, we must retain invoices
containing your (personal) data; we will therefore retain this data for as long
as the applicable term lasts. However, employees no longer have access to your
client profile and documents that we have produced as a result of your
instructions.
Your rights
Under applicable
Dutch and European legislation, you as a data subject have certain rights with
respect to the personal data processed by or on behalf of us. Below we explain
what these rights are and how you can exercise them. In principle, in order to
prevent misuse, we will only send copies and replicas of your data to your
e-mail address already known to us. In the event that you send the
If you wish to receive the data at another e-mail address or, for example, by
post, we will ask you to identify yourself. We keep a record of completed
requests; in the case of a forgetful request, we administer anonymized data.
You will receive all copies and data in the machine-readable data format that
we use within our systems. You have at all times the right to lodge a complaint
with the Personal Data Authority if you suspect that we are using your personal
data in an incorrect manner.
Right of inspection
You always have the
right to see the data that we process (or have processed) and which relate to
your person or can be traced back to that person. You can make a request to
that effect to our contact person for privacy matters. You will receive a
response to your request within 30 days. If your request is granted, we will
send you a copy of all data at the e-mail address we have on record, together with
a list of the processors who hold this data, stating the category under which
we have stored it.
Right to
rectification
You always have the
right to have the data we process, or have processed, which relate to your
person or can be traced back to that person, rectified. You can make a request
to this effect to our contact person for privacy matters. You will then receive
a response to your request within 30 days. If your request is granted, we will
send you a confirmation at the e-mail address we have on record that the data
has been amended.
Right to restriction
of processing
You always have the
right to restrict the data we process (or have processed) that relate to or are
traceable to your person. You can make a request to this effect to our contact
person for privacy matters. You will then receive a response to your request
within 30 days. If your request is granted, we will send you confirmation at
the email address we have on record that the data will no longer be processed
until you lift the restriction.
Right of portability
You always have the
right to have the data that we process (or have processed) and that relates to
your person or can be traced back to you, carried out by another party. You can
make a request to this effect to our contact person for privacy matters. You
will receive a response to your request within 30 days. If your request is
granted, we will send you copies or copies of all the data about you that we
have processed or that has been processed on our behalf by other processors or
third parties at the email address we have on record. In all likelihood, we
will no longer be able to continue providing services in such a case, as the
secure interconnection of data files can then no longer be guaranteed.
Right to object and other
rights
You have the right to
object to the processing of your personal data by or on behalf of GoSmooth. If
you object, we will immediately cease the data processing pending the
settlement of your objection. If your objection is justified, we will provide
you with copies and/or copies of the data that we process (or have processed)
and then permanently discontinue the processing. You also have the right not to
be subjected to automated individual decision-making or profiling. We do not
process your data in such a way that this right applies. If you believe that it
does, please contact our contact person for privacy matters. Translated with
www.DeepL.com/Translator (free version)
Cookies
Google Analytics
Through our website,
cookies are placed by the American company Google, as part of the
"Analytics" service. We use this service to track and get reports
about how visitors use the website. This processor may be obliged under
applicable laws and regulations to provide access to these data. We collect information
about your surfing behaviour and share this data with Google. Google can
interpret this information in conjunction with other data sets and thus track
your movements on the Internet. Google uses this information to serve you
targeted ads (Adwords) and other Google services and products.
Cookies from third
parties
In case software
solutions of third parties make use of cookies, this will be mentioned in this
privacy statement.
Changes to the
Privacy Policy
We reserve the right
to change our privacy policy at any time. However, you will always find the
most recent version on this page. If the new privacy policy affects the way we
already process data collected relating to you, we will notify you by email.
SMS Marketing
By subscribing to
GoSmooth text notifications, you agree to receive automated marketing text
messages from us about our products and services at the phone number you
provided when you subscribed, and that the messages may be sent via automatic
telephone dialing system or other technology. Message frequency is
recurring. Consent is not a condition of purchase. Message and data rates
may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and
HELP for customer support. You may receive an additional text message confirming
your decision to opt-out. You understand and agree that attempting to opt-out
by any means other than texting the opt-out commands above is not a reasonable
means of opting out.
Contact
details:
https://go-smooth.com/pages/contact-us