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Frequently Asked Questions

Still have questions? Check out the frequently asked questions below for answers.

If you cannot find the question you are looking for, please contact us via the chat at the bottom right of the screen.

We recommend using the GoSmooth IPL device once a week. This applies to both the GoSmooth IPL Classic and the GoSmooth IPL Pro.

Yes, the GoSmooth IPL devices can be used on any body part where there is hair growth (including bikini line & female genitals).

For all skin types, we recommend starting on setting one. If your skin responds well to the treatment you can then increase the setting by one setting each week. If the skin still feels sore 5 hours after the treatment, we recommend decreasing the setting the next treatment. If you have tinted skin, we recommend building up the setting more slowly and being extra alert to sensitivity. Too high a setting can burn your skin faster. If you have dark skin we do not recommend using our device.

Yes absolutely! The GoSmooth IPL devices can be used on any body part including the bikini line and female genitals.

Yes, it is necessary to remove your hair before starting and IPL treatment. We recommend shaving 12 to 24 hours before a treatment. The IPL flashes can then best reach the hair follicles. If the hair is not removed, the light flashes cannot reach the hair follicle.

We recommend avoiding sunbathing or going to a tanning salon 3 days before and 3 days after an IPL treatment.

Yes, it is 100% safe. You can feel free to shower before or after an IPL treatment.

No, definitely not. Using the GoSmooth IPL devices is completely painless. The only thing you will feel during the treatment is a warm glow with each flash.

Using IPL is completely safe. However, there is currently not enough scientific evidence to give a one hundred percent guarantee that this is true during pregnancy. In fact, not enough specific research has been done on this yet. To guarantee the health of you and your baby, we do not recommend using IPL during pregnancy.

From this link you can see which hair and skin types are suited for IPL.

With only 4 or 5 IPL sessions, you will experience visually reduced hair growth with the GoSmooth IPL Classic. With the GoSmooth IPL Pro, these results should be visible after just 3 or 4 weeks.

Absolutely! Our technology is clinically proven and is safe for home use. You can certainly achieve the same results as in a clinic!

IPL is completely safe to use. The GoSmooth IPL devices are CE approved and comply with all legislation regarding the safety of electrical devices. If you have a skin condition or other condition, please read the full manual before use or seek advice from a medical professional.

We recommend flashing 1 time per spot. Move the device 1-2 cm after each flash to treat the next spot.

No, the GoSmooth IPL devices are not rechargeable. The GoSmooth IPL devices can only be used when connected to power.

You can clean the GoSmooth IPL devices with a damp cloth. Make sure the cloth is not too wet, otherwise the device may be damaged. Avoid cleaning agents that react aggressively to the skin.

No, do NOT use the GoSmooth IPL devices on body parts with tattoos. The tattoos may fade due to IPL and burns may occur. If you want to treat areas around tattoos, it is best to cover the tattoos with a cloth.

We recommend being at least 14 years old to use the GoSmooth IPL devices and undergo IPL treatments.

Absolutely! The GoSmooth IPL devices are suited for both men and women.

Yes of course! Be sure to clean the device properly before anyone else uses it.

No, the GoSmooth IPL devices can only be used when connected to power.

Yes, we offer 1 year warranty on all products. Please contact us if you have a problem with your product.

Yes, you can feel free to continue shaving between IPL treatments.

It can always happen that something doesn't go quite as planned. We advise you to first make complaints known to us by emailing support@go-smooth.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via the ODR platform From the European Union.

Payment

We offer the following payment methods:

All payments made on the GoSmooth website are secured by an encrypted SSL connection that protects your payment details and personal information.

The currency will automatically adjust based on your location.

On the product page you can see if a product is on sale. The normal price is then crossed out and the promotional price is visible.

Keep an eye on our social media for the latest discount offers. As soon as we have a sale we will always share it immediately on our social media.

Shipping

We ship our packages to all countries.

You will receive a Track & Trace email as soon as your order is shipped from our warehouse. Please also check your spam box if you have not yet received the Track & Trace email.

Our delivery time for all products 1-2 business days

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